Refund policy
Refund Conditions
- The product must be returned in its original condition, unused, with all packaging and seals intact.
- Return shipping costs are the responsibility of the customer, unless the product is defective or there was an error on our part.
Refund Procedure
1️⃣ Contact Us – Send an email to our customer service team at contact.artmoda@gmail.com to initiate your refund request. Please include your order number and the reason for your return.
2️⃣ Return the Product – After confirmation from our customer service team, return the product to the address provided.
3️⃣ Product Inspection – Upon receipt, we will inspect the product. If it meets our refund conditions, we will proceed with the refund.
4️⃣ Refund Processing – The refund will be issued to the original payment method within 7 business days after receiving and inspecting the return.
Exceptions
🚫 Products purchased on sale or with a promotional code are not eligible for a refund.
🚫 Initial shipping costs are non-refundable.
Support
For any questions or concerns regarding your return or refund, please do not hesitate to contact our customer service team at contact.artmoda@gmail.com. We are here to assist you and ensure your experience with ArtModa is smooth and hassle-free.
Thank you for your trust in ArtModa!